Although a small (2%) service charge is applicable to credit card payments, there is no such charge if you choose to pay by debit card (UK only) or cheque.
Included in the cost of the Villa rental
Normal use of gas, electricity, water facilities, a weekly change of bed linen, towels, tea towels and pre-payment of all local taxes, unless otherwise stated in the property description.
Use of telephone, central heating, air-conditioning, logs, maid service, cots (if applicable) meals and tennis courts, unless otherwise stated in the property description. Where a washing machine is available in a Villa there is usually no charge but there will be a charge where there is a laundry room for communal use, unless otherwise stated in the property description. A mid week cleaning charge is payable locally at some of the properties, this is indicated within the property description.
Travel insurance is a vital part of any holiday and it is a condition of your contract with us that you have insurance cover for the duration of your trip, and that it is adequate for your needs and the type of activities you will be undertaking as part of your holiday.
Tickets and joining instructions
After you have paid for the holiday, all tickets and joining instructions are forwarded no less than 14 days prior to your departure. You are asked to check these carefully.
Passports, visas and driving licences
British visitors to Italy require a full, 10 year passport. An International driving licence is not required by EC Nationals. Visitors whose documents are from outside the EC should contact the Italian Consulate for verification. If you are driving to Italy, check with your motor insurance company that your vehicle will be covered.
Under Italian law, owners are required to register passport details with the local authorities and so a photocopy of your passport may be taken.
Especially in Central Italy where properties are in rural situations, the access roads are often steep and rarely tarred.
Many properties in this brochure and on our website are located in elevated positions with external and internal steps. If you have specific mobility issues please contact us with details of your needs so that we can give you guidance on which properties would be suitable.
Arrival and departure times
The property owner or keyholder will expect your arrival on Saturdays between 16.00 and 19.00 hours. If you are going to be late, you MUST advise us or the owner/keyholder in advance. Failure to do so may result in you not being able to gain access to the property and you will have to stay overnight in a hotel (at your own expense).
Arrivals after 19.00hrs can be requested if advance notice is given and you may be asked to pay a supplement locally to cover the costs. In some cases, owners may not be able to accommodate late arrivals.
In order to give maximum time to prepare the property for future guests, you are asked to vacate the premises no later than 10.00am on departure day.
A refundable security deposit is payable on arrival at the Villa to the owner or keyholder. This protects against accidental breakages, telephone, central heating and any other services which cost extra as detailed in the property description. Amounts vary, so the deposit for your Villa will be indicated on your confirmation invoice. It must be paid in cash and you should collect it before you depart from the villa.
Where a property offers a price for varying numbers, owners will take it that there are two people occupying one bedroom and empty bedrooms will be closed. Property owners reserve the right to evict clients if the total number of persons occupying the property exceeds the maximum sleeping places shown in the brochure or on the website.
A 'welcome pack' consisting of mineral water, fruit juice, coffee, tea, milk, fresh fruit, bread, jam, butter, biscuits, crackers and cheese can be requested in advance at most properties. The pack should be paid for locally and whilst the costs will vary according to region we estimate that the maximum it will cost is approximately 40 Euros, (for four persons).
A number of properties include central heating or air conditioning in the rental price but most do not. Wood for fires is usually extra too. Because fuel is pumped into Italy through an expensive grid system from neighbouring countries, heating/cooling is expensive and varies depending on the size of property. We can quote the cost on request.
For any villas which have telephones call costs are payable locally and you should settle the account with the keyholder before you depart from the villa.
Bed linen and towels
Bed linen, towels and tea towels are provided weekly unless otherwise stated in the brochure description. You must take your own swimming pool towels.
Maid Service and cooks
It is often possible to arrange cleaners and cooks in advance. These services are extra and are payable locally directly to the person(s) giving the service.
The properties within this brochure and on our website are all individually and privately owned so the standard of decoration and furnishings vary both in taste and quality. Regional standards vary too and may not always offer the comforts you enjoy at home. Some villas have furnishings of a very high standard but may lack carpets and armchairs which may not be looked upon as essential in the locality. (Similarly, kettles, toasters and teapots are looked upon as English peculiarities and not easy to purchase!). Sometimes, too, wardrobe space is not necessarily in the relevant bedroom. Wear and tear is unavoidable in letting and owners may change furniture which has become damaged.
Beds, cots and highchairs
Mattress types vary greatly from one country to another and will not necessarily be like the one you usually sleep on and are used to. Continental cots do not necessarily pass the standards demanded in other countries. We recommend you take your own, but a cot and linen is available on request. At some properties there may be a charge for this, payable locally. We regret that we are unable to provide highchairs.
You will often be asked to be sparing with water. There may be interruptions from time to time due to long dry periods. Most houses have drinking water but we always recommend visitors to a foreign country to drink bottled water. Occasionally, hot water installations, swimming pools, toilets, dishwashers and washing machines may need to be repaired. It may take time to engage maintenance people to obtain replacement parts, especially during high season. Please remember, however, efficiency is not always as visitors might expect. Our representatives will always do what they can to rectify a problem as soon as possible.
Weather permitting, most pools are opened by 15th May and certainly by 1st June, unless otherwise stated in the property description. However hot the weather may be when you arrive, inclement weather beforehand may have caused a delay. Likewise, most pools close by 30th September. However, if a swimming pool is an absolute necessity for you, you must make this request clear at the time of booking.
Drains can sometimes leave a lot to be desired and insects can be a nuisance. Many of the properties are very rural and surrounded by vineyards, olive groves or farms so machinery will be used from time to time, tractors have to be moved and dogs and chickens do love the sounds of their own voices!
We consider walking distance to towns and restaurants to be anything up to 3 kilometres, unless otherwise stated.
In case of theft, you should travel with very few credit cards. Credit cards are widely accepted in cities but in rural villages cash is the norm. Petrol stations do not always accept payment by credit card. It is necessary to carry a credit card if hiring a car.
Parking in the Neapolitan Riviera
Parking in the Neapolitan Riviera can be extremely difficult on and around the following periods: Easter, 25th April, 1st May, July, August, Christmas and New Year.
If you intend travelling during these periods to a property which mentions roadside parking then we highly recommend using a limousine service on the arrival and departure days (see below). During your stay we recommend you use the public transport system which is cheap and efficient. Public transport is also recommended during your stay even if your property has off road parking.
If you are booking one of our properties close to Amalfi you can use a local garage at a cost of between Euro 18 and Euro 20 per day plus a charge of Euro 3 each time you enter or exit the centre of Amalfi. We therefore strongly recommend the limousine and public transport option in this case.
Limousine transfers between Naples and the Neapolitan Riviera
If you do not require a hire car in this area we can arrange a private, limousine transfer from the airport to your accommodation. The cost for up to 3 people is Euro 115 each way from Naples to Amalfi, Euro 100 to Sant Agata/Massalubrense and Euro 110 to Positano, payable locally. Please call us for prices of transfers for more than 3 people.
Please leave the property tidy on departure, attending to the following items:
- Wash and dry the dishes (or leave them in the overhead drying rack if there is one)
- Place used sheets and pillowcases in one bedroom
- Place towels and tea towels in the bathroom
- Return any furniture that may have been moved
- Flush the loos
- Take all rubbish and or recyclables to the roadside bins
- Close shutters and windows
- Advise the owner of your departure time at least a day ahead of departure
- Tell the owner about any breakages as these will need to be replaced for the next guest
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